At 1st Choice Home Health Care Servicez Limited (“1st Choice,” “we,” “our,” or “us“), we are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. We collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.

1. Information We Collect

We may collect the following information to provide our services:

• Personal information, including your name, address, telephone number, email address, date of birth, and emergency contact information.

• Health information, including medical history, diagnoses, medications, allergies, physician information, care plans, and service requirements.

• Financial and billing information required to process payments or insurance claims.

• Employment information for job applicants and employees, where applicable.

• Website usage information, including IP address, browser type, device information, pages visited, and analytics data collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Deliver safe, high-quality home health care services.

• Coordinate care with healthcare professionals, caregivers, and authorized family members.

• Schedule appointments and communicate important service updates.

• Process billing, insurance claims, and payments.

• Respond to inquiries and customer service requests.

• Improve our services, website, and client experience.

• Meet legal, regulatory, accreditation, and professional obligations.

3. Consent

We obtain your knowledge and consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law.

You may withdraw your consent at any time, subject to legal, contractual, or clinical requirements. Withdrawal of consent may affect our ability to provide certain services.

4. Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may disclose information only when necessary to:

• Healthcare professionals and organizations involved in your care.

• Government agencies or funding programs, where authorized or required.

• Insurance providers or third-party payers.

• Service providers who assist with billing, technology, secure data hosting, or administrative support.

• Regulatory authorities or law enforcement where required by law.

All service providers are contractually required to maintain the confidentiality and security of your information.

5. SMS & Email Privacy Statement

If you choose to receive SMS text messages or email communications from 1st Choice Home Health Care Servicez Limited, we will use your contact information only for purposes you have consented to, including:

• Appointment reminders

• Service updates

• Care coordination

• Billing notifications

• Client support communications

• Newsletters and promotional messages (only where you have expressly opted in)

SMS Consent: By providing your express consent, you agree to receive SMS messages from 1st Choice Home Health Care Servicez Limited. Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out or HELP for assistance.

SMS Privacy Statement: Mobile phone numbers, email addresses, and SMS consent are never sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes. Your consent applies only to communications from 1st Choice Home Health Care Servicez Limited.

You may withdraw your consent for SMS or email communications at any time.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality.

• Analyze website traffic and performance.

• Enhance user experience.

• Remember user preferences.

You may disable cookies through your browser settings; however, certain website features may not function properly.

7. Data Security

Protecting your information is a priority.

We maintain appropriate administrative, technical, and physical safeguards, including:

• Secure encrypted systems where appropriate.

• Password-protected databases.

• Restricted access based on job responsibilities.

• Staff confidentiality agreements and privacy training.

• Secure storage and disposal of records.

• Regular monitoring of information security practices.

8. Retention of Information

We retain personal information only for as long as necessary to:

• Provide requested services.

• Meet legal, professional, and regulatory requirements.

• Resolve disputes and maintain business records.

When information is no longer required, it is securely destroyed or permanently anonymized.

9. Your Privacy Rights

Subject to applicable law, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Withdraw consent where applicable.

• Request information about how your personal information has been used or disclosed.

• Submit a privacy complaint if you believe your information has not been handled appropriately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legislation, technology, or our business practices. The most current version will always be available on our website with the revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

1st Choice Home Health Care Servicez Limited

🌐 Website: https://www.1stchhcs.ca

📧 Email: contactus@1stchhcs.ca

📞 Toll-Free: 833-833-0590

📱 WhatsApp: 778-522-4305

If you are not satisfied with our response to a privacy concern, you may contact the appropriate Canadian privacy regulator, including the Office of the Privacy Commissioner of Canada or your applicable provincial privacy commissioner.